Privacy Policy

Your privacy matters. Your data stays protected.

1. What we collect

- Order details — your name, email address, phone number, delivery address and what you ordered. We cannot deliver a parcel without these.
- Account details — if you create an account, your login email and order history.
- Messages — anything you send us by email, WhatsApp, Instagram or the contact form.
- Reviews — the name, rating and text you choose to publish on a product page.

Information collected automatically

Technical data — IP address, browser type, device type, and the pages you visit on this site.
Cookies — small files that keep your cart working and tell us which pages are useful. See section 4

Start the return by messaging us on WhatsApp or emailing [EMAIL] with your order number. We will confirm within [CONFIRMATION TIME — recommend 1] working day and give you the return address. Items sent back without a confirmed return may be refused.

Information we do not collect

We do not store your card number, card expiry date or CVV. Payments are processed by [PAYMENT GATEWAY PROVIDERS — confirm names]. Those providers handle your payment details under their own privacy policies, not ours.

2. Why we use it

We do not sell your personal information. We do not rent it. We share it only where it is necessary:

Courier companies — name, address, phone number and order contents, so your parcel can be delivered. Partner couriers: [COURIER PARTNERS].
Payment providers — [PAYMENT GATEWAY PROVIDERS] to process the transaction.
Hosting and email providers — who store this website and send our order emails.
Analytics and advertising tools — [GOOGLE ANALYTICS 4, META PIXEL and any others you install]. These may set their own cookies.
Instagram and Meta — if you interact with our posts, ads or embedded feed, Meta processes that interaction under its own policies.
Law enforcement or regulators — where we are legally required to disclose.

4. Cookies

Essential cookies keep your cart and login working. The store does not function without them.
Analytics cookies show us which pages and products are used. These are aggregated and are not used to identify you personally.
Marketing cookies may be set if you arrive from an advertisement.

You can block or delete cookies in your browser settings. If you block essential cookies, the cart and checkout will stop working.

5. How long we keep it

Order records — [RETENTION PERIOD — recommend 5 years] for accounting and tax.
Marketing contact details — until you unsubscribe.
Messages — [RETENTION PERIOD — recommend 24 months].
Reviews — until you ask us to remove them

6. Your rights

You can ask us to:

Show you what personal information we hold about you;
Correct anything that is wrong;
Delete your information, where we are not required to keep it;
Stop sending you marketing;
Provide your information in a portable format.

Email [EMAIL] with the request. We will respond within [RESPONSE PERIOD — recommend 30] days. We may ask you to confirm your identity first, to make sure we are not handing your details to someone else.

7. Security

This website runs over HTTPS. Access to customer data is limited to the people who need it to do their jobs, and administrative accounts use [TWO-FACTOR AUTHENTICATION]. We keep the site, its plugins and its backups updated.

No system is completely secure. If a breach occurs that affects your personal information, we will contact you and explain what happened.

8. Children

This store is intended for adults. We do not knowingly collect personal information from anyone under [AGE — recommend 18]. If you believe a child has given us their details, contact us and we will delete them.

9. Where your information is stored

Your information may be stored on servers located outside Pakistan, including by our hosting, email and analytics providers. Where that happens, we choose providers that apply recognised data protection standards.

10. A note on Pakistani Law

Pakistan does not currently have a comprehensive data protection statute in force. The Personal Data Protection Bill remains in draft, and the Prevention of Electronic Crimes Act, 2016 governs specific forms of data misuse. We have written this policy to broadly recognised international standards so that your information is protected now, and so that we are ready when the law is enacted.

11. Changes to this policy

If we change how we handle your information, we will update this page and change the date at the top. Material changes will be announced on the website.

12. Contact

WhatsApp: [WHATSAPP NUMBER]
Email: [EMAIL]
Returns address: [RETURNS ADDRESS, Karachi, Sindh, Pakistan]

Before you publish

Decide the returns window and the refund processing time and commit to both. The brief did not specify them, and a policy with a blank window is worse than no policy. Every number here is bracketed for that reason.

Shopping Cart