Refund Policy

Clear rules, applied the same way to everyone.

Last updated: 11-10-2026

We want you to keep the bottle. If something is wrong with your order, we will put it right. This policy explains exactly what we cover, what we cannot, and how long everything takes.

1. The short version

Unopened and sealed — returnable within [RETURNS WINDOW — recommend 7] days of delivery.
Opened or used — not returnable. See section 3 for why.
Damaged, wrong or faulty — always covered. Report it within [REPORTING WINDOW — recommend 48] hours of delivery.
Cancellations — free at any point before dispatch.

2. Returning an unopened bottle

You may return a fragrance within [RETURNS WINDOW] days of delivery if it is:

in the original box, unopened;
with the protective seal intact;
unused and undamaged.

Start the return by messaging us on WhatsApp or emailing [EMAIL] with your order number. We will confirm within [CONFIRMATION TIME — recommend 1] working day and give you the return address. Items sent back without a confirmed return may be refused.

3. Why opened bottles cannot be returned

Perfume is a personal care product that goes on skin. Once a bottle is opened, we cannot resell it or pass it to another customer, for hygiene and safety reasons. This is standard across the fragrance industry and it is the reason we ask you to be sure of your choice before you open the box.

If you are unsure which fragrance to choose, message us before ordering. We would rather spend ten minutes helping you decide than handle a return.

4. Damaged, wrong or faulty items

If your order arrives damaged, if you receive the wrong fragrance, or if there is a fault with the bottle or spray mechanism:

Contact us within [REPORTING WINDOW] hours of delivery.
Send us your order number and [PHOTOS OR A SHORT VIDEO] showing the item and the packaging.
We will send a replacement, or refund you in full — including the delivery charge. Your choice.
We will arrange collection or cover the cost of returning the item.

Please keep the original packaging until the issue is resolved.

5. How refunds are paid

Timing — we process refunds within [REFUND PROCESSING TIME — recommend 3 to 5] working days of receiving and inspecting the returned item.
Method — the original payment method where possible.
Cash on delivery orders — refunded by bank transfer, JazzCash or Easypaisa. We will ask for your account details when we process the refund.
Bank transfer orders — refunded to the account the payment came from, or another account you nominate in writing.

Your bank may take a further [BANK CLEARING TIME — recommend 3 to 7] working days to show the funds. That part is outside our control.

6. Delivery charges

If the return is due to our error, we refund the original delivery charge and cover the return postage.
If you changed your mind, we refund the price of the fragrance. The original delivery charge is not refunded, and you pay the cost of sending the item back.

7. Cancellations

You can cancel any order before it is dispatched, at no cost. Contact us on WhatsApp as soon as possible — orders are often dispatched the same day, so speed matters. If the parcel has already left us, the return rules above apply.

8. Exchanges

We are happy to exchange an unopened bottle within the same [RETURNS WINDOW] days, subject to stock. If the exchange costs more, you pay the difference. If it costs less, we refund the difference. The same delivery-charge rules in section 6 apply.

9. Sale items

Fragrances bought at a reduced price follow exactly the same policy as full-price items. A lower price does not mean fewer rights.

10. Your statutory rights

Nothing in this policy limits any right you have under Pakistani consumer protection law, including your right to a remedy for goods that are faulty, not as described, or not fit for purpose. Where this policy and the law disagree, the law applies.

11. Contact

WhatsApp: [WHATSAPP NUMBER]
Email: [EMAIL]
Returns address: [RETURNS ADDRESS, Karachi, Sindh, Pakistan]

Before you publish

Decide the returns window and the refund processing time and commit to both. The brief did not specify them, and a policy with a blank window is worse than no policy. Every number here is bracketed for that reason.

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